Static Assets – Uploading Images & Media in the Back Office

Introduction

Static Assets are media files such as images, icons, diagrams, and videos used across templates, modules, and the Assistant. You can upload assets by dragging a link (drag-and-drop) directly into the upload field.

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Upload Methods

1. Uploading Local Files

1. Open any template or module that supports Static Assets.
2. Click the Static Asset Upload element.
3. Select a file from your device.
4. Save your changes.

2. Upload by Dragging a Link (Drag-and-Drop)

You can upload external media by dragging a link preview directly into the upload area.

1. Open the external website.
2. Drag the image or video preview with your mouse.
3. Drop it onto the upload field.
4. The asset is automatically imported and saved.

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Where Static Assets Can Be Used

• Assistant (images, icons)
• Steps & Instructions
• Template product descriptions
• Compliance definitions
• Ticket Creation Flows

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Best Practices

• Use clear and consistent file names.
• Prefer WebP or optimized images for performance.
• Ensure usage rights for external media.

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Troubleshooting

Issue	Cause	Solution
Link upload fails	Source blocks extraction	Download manually and upload
Image appears blurry	Low resolution	Use a higher-quality version
Asset not saved	Editing a live template	Prepare changes in a template copy