Employee Role
Definition:
A Member is an employee role with a limited set of permissions. This role is designed for employees focusing primarily on managing tasks and service cases for which they are directly responsible.
Typical Responsibilities:
- Work exclusively on service cases where they are:
- Have accepted the offer to work on it (video).
- Assigned as responsible.
Limitations:
- Cannot create, edit, or delete templates.
- Cannot create customers.
- Cannot assign service cases to other employees.
Purpose:
- Defines a role focused on service case processing.
- Reduces risk by restricting the authorization to add, edit, or remove platform elements.
Key Benefits:
- Operational Integrity: Limits permissions to maintain platform stability and data security.
Further Reading:
For more details on employee roles and permissions, read the article Employee Roles (article).
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