Moderator

Employee Role

Definition:
A Moderator is an employee role with advanced permissions for managing customers and service activities. This role is designed for employees responsible for overseeing and moderating platform activities related to service cases.

Special Permissions:

• Can create, edit, and delete customers (picture).
• Can edit or delete any ticket or video session at any time, without being assigned.
• Can assign or withdraw tickets and video sessions from employees (picture).

Limitations:

• Cannot change company settings.
• Cannot create, edit, or delete templates.
• Cannot create, edit, or delete employees.
• Cannot edit code configurations.

Purpose:

• Defines a role for managing and overseeing service case workflows.
• Supports operational efficiency by granting permissions necessary for moderating tasks, while restricting access to sensitive company-wide settings.

Key Benefits:

• Service Case Oversight: Ensures tickets and video sessions are appropriately assigned and managed.
• Operational Control: Balances permissions to allow for effective moderation without compromising platform stability or data security.

Further Reading:
For more details on employee roles and permissions, read the article Employee Roles (article).