Modules

Modules and submodules are distinct but interrelated units which together form the platform.

Company Level Modules

  • These modules can be activated and deactivated by administrators in the company settings (picture).
  • Settings affect an organization's entire platform
ModuleSubmoduleDescription
CustomersAllows the creation of customers & customer management
InvitationAllows the invitation of customers, so they can create an account on the platform.
CodesAllows the creation of codes & code management
TemplatesAllows the creation of templates & template management
DevicesAllows the creation of devices & device management
Device & Template ModulesAllows the implementation of template- and device-specific module settings.
StatisticsAllows data and statistics to be displayed on the dashboard

Template & Device Modules

  • These modules can be activated and deactivated by administrators and moderators in the template or device settings (picture).
  • Settings are template- or device-specific (device-specific if module was detached from template) (picture).
  • Modules can be copied from one template to another (article).
ModuleSubmoduleDescription
AssistantAllows to create and share content intended to inform users.
GreetingAllows the creation of welcome messages that are displayed when scanning a code for the first time.
TextAllows the creation of interactive manuals and instructions.
TicketingAllows to interact and communicate with code users via tickets.
NotificationsAllows to specify which employees should be kept up-to-date on service cases.
Fleet ManagementAllows to specify which employees are responsible for handling incoming service requests.
Ticket Creation FlowsAllows to create custom creation flows that guide users through the ticket creation process.
Video SessionsAllows to make video calls with code users.
NotificationsAllows to specify which employees are responsible for incoming video calls.
ConciergeAllows to integrate external resources that add value (e.g. links to other websites).
URLAllows to integrate external URLs.
DevicesAllows to create and access devices.
Device Creation FlowsAllows to create custom flows that guide users through the device creation process.
Building BlocksAllows to provide predefined content for easy reuse.
TextAllows the creation of predefined text elements.

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