Modules and submodules are distinct but interrelated units which together form the platform.
Company Level Modules
- These modules can be activated and deactivated by administrators in the company settings (picture).
- Settings affect an organization's entire platform
|Customers||Allows the creation of customers & customer management|
|Invitation||Allows the invitation of customers, so they can create an account on the platform.|
|Codes||Allows the creation of codes & code management|
|Templates||Allows the creation of templates & template management|
|Devices||Allows the creation of devices & device management|
|Device & Template Modules||Allows the implementation of template- and device-specific module settings.|
|Statistics||Allows data and statistics to be displayed on the dashboard|
Template & Device Modules
- These modules can be activated and deactivated by administrators and moderators in the template or device settings (picture).
- Settings are template- or device-specific (device-specific if module was detached from template) (picture).
- Modules can be copied from one template to another (article).
|Assistant||Allows to create and share content intended to inform users.|
|Greeting||Allows the creation of welcome messages that are displayed when scanning a code for the first time.|
|Text||Allows the creation of interactive manuals and instructions.|
|Ticketing||Allows to interact and communicate with code users via tickets.|
|Notifications||Allows to specify which employees should be kept up-to-date on service cases.|
|Fleet Management||Allows to specify which employees are responsible for handling incoming service requests.|
|Ticket Creation Flows||Allows to create custom creation flows that guide users through the ticket creation process.|
|Video Sessions||Allows to make video calls with code users.|
|Notifications||Allows to specify which employees are responsible for incoming video calls.|
|Concierge||Allows to integrate external resources that add value (e.g. links to other websites).|
|URL||Allows to integrate external URLs.|
|Devices||Allows to create and access devices.|
|Device Creation Flows||Allows to create custom flows that guide users through the device creation process.|
|Building Blocks||Allows to provide predefined content for easy reuse.|
|Text||Allows the creation of predefined text elements.|
Was this article helpful?