- Predefined text elements, e.g., standard phrases from customer service employees, which can be selected and sent via the Messenger.
- Can be changed or completed before sending., e.g., filling in information into gap texts.
- The availability of text assistant links in a ticket depends on the corresponding template and whether its modules "Assistant" and "Text" are active and containing content.
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Click INSERT TEXT BUILDING BLOCKS
Note: This button is only available if the Assistant module and the Text submodule are active in the corresponding template.
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Text Building Blocks Selection
You can use the search bar to find the element you are looking for. If translations are available, you can use the drop-down menu to select the language you need.
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Text Building Block Preview
Click on an element to open it and see its contents.
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Select a Text Building Block
Click the icon in the upper right corner to select a text building block you want to send in the messenger.
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Edit / Complete the Text (optional)
If you want, you can edit and complete the text and then send it.
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Send Message
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