- Predefined text elements, e.g., standard phrases from customer service employees, which can be selected and sent via the Messenger.
- Can be changed or completed before sending., e.g., filling in information into gap texts.
- The availability of text assistant links in a ticket depends on the corresponding template and whether its modules "Assistant" and "Text" are active and containing content.
Click INSERT TEXT BUILDING BLOCKS
Note: This button is only available if the Assistant module and the Text submodule are active in the corresponding template.
Text Building Blocks Selection
You can use the search bar to find the element you are looking for. If translations are available, you can use the drop-down menu to select the language you need.
Text Building Block Preview
Click on an element to open it and see its contents.
Select a Text Building Block
Click the icon in the upper right corner to select a text building block you want to send in the messenger.
Edit / Complete the Text (optional)
If you want, you can edit and complete the text and then send it.