Definition: The team set individually for each meta team, serving as the fallback solution for cases where no specific team was assigned (e.g., Smart Routing settings are incomplete or undefined).
Purpose:
- Acts as a fallback team for cases where the customer team mapping is missing (article).
- Ensures that all service requests are received by a responsible employee of the company.
Caution:
- If no Default Team is set, service requests may go unnoticed, leading to delays in resolution.
Key Benefits:
- Prevents gaps in service request handling by ensuring all cases are routed to a team.
- Simplifies initial setup and provides a safety net for new or unconfigured customer team mappings.
Was this article helpful?
YesNo
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent. 