Notification Bell

Definition:
The notification bell is a feature in the Back Office and Mobile Application that alerts users to recent activities and updates, ensuring they stay informed about platform events.

Location:

• Found in the top right corner of the user interface in both the Back Office and Mobile Application.

Functionality:

• Clicking the notification bell opens the notification drawer, which displays recent notifications relevant to the user.
• Notifications in the drawer are listed chronologically for easy review.

Unread Notifications:

• A number displayed next to the bell indicates the count of unread notifications, if any.
• A red dot highlights the bell to draw attention to new, unread notifications.

Notification Types:
Notifications may include:

• Updates on service cases, such as changes in status or new comments.
• System alerts for important platform events or configurations.

Customization Options:

• Users can adjust notification preferences in their account settings to tailor alerts based on their role and preferences (article).
• Notifications can be filtered or managed based on relevance to individual tasks or responsibilities.

Purpose and Benefits:

• Helps users stay informed and act promptly on critical tasks.
• Enhances workflow efficiency by providing direct access to actionable updates.
• Reduces the risk of overlooking important events or deadlines.