Advanced Notification Settings

How to get there

  1. Select MY COMPANY from the side menu
  2. Select the Employees tab
  3. Select your own account
  4. Select the Advanced Notification Settings tab

The Idea behind it

The sending strategy and the notification channels can be specified individually for each event that can trigger a notification. In this way, users can, for example, determine how they would like to be notified of particularly important events.

Origin: (picture)

  • Me: The notification is triggered by an event caused by the user.
  • Others: The notification is triggered by an event caused by someone else.

Sending Strategy: (picture)

  • All channels: A notification will be sent on each of the selected channels.
  • First successful channel: The system tries to send notifications via the selected channels, taking into account the specified order. As soon as a notification has been successfully delivered through one channel, no attempt will be made to send the notification through any of the remaining channels.

Example
A notification is triggered by an event for which the following sending strategy is set:

Sending Strategy Example EN
"First successful channel"
  1. Scenario
    • The receiver has an open browser window --> A browser notification is delivered
    • No attempts are made to send the notification through any other channels
  2. Scenario
    • The browser of the receiver is closed --> A browser notification can't be delivered
    • A push notification is successfully delivered to the receiver's mobile device
    • No email notification is sent
  3. Scenario
    • The browser of the receiver is closed --> A browser notification can't be delivered
    • The receiver's mobile device is turned off --> A push notification can't be delivered
    • An email notification is sent

How to set Notifications for Individual Events

  1. Go to the Advanced Notification Settings tab
  2. Click EDIT
  3. Find an event for which you want to adjust the notification settings
  4. Click the "+" symbol (picture) to add channels
  5. Click the "x" symbol (picture) to remove channels
  6. Drag & Drop channels to rearrange their position (video)
  7. Click the pencil symbol (picture) to adjust the sending strategy
  8. Click the arrow symbol (picture) to return to the default settings
  9. Click SAVE when you are done
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