Definition:
A Meta Team is a collection of teams grouped together to represent a broader category or organizational function. Meta Teams are used to structure teams with the same tasks but different responsibilities, such as geographic regions.
Purpose:
- Provides a high-level organizational structure for managing multiple teams with similar functions.
- Simplifies team management by grouping related teams under a unified category.
Key Benefits:
- Supports Smart Routing: Meta Teams can be added as notification receivers to creation flows at the template level. Depending on the customer and the customer-team mapping (article), different teams will be notified.
Structure and Examples:
Meta Teams typically include multiple teams with the same responsibilities, divided by geography or other criteria:
| Meta Team (Category) | Team (Local Task Force) |
|---|---|
| Service Technicians | Germany, USA, France |
| Customer Service Employees | North Germany, South Germany |
| Sales Representatives | Berlin, Munich, Frankfurt |
Further Reading:
For more details, read the article Meta Teams (article).
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