Status Bar

Definition:

The Status Bar visually represents the progress of a ticket, video session, or task. It is displayed in the Ticket Details View (article), the Video Session Details View (article), and the Task Details View (article), helping users track the current status and progression at a glance.

Ticket Status Bar:

The Ticket Status Bar outlines the various stages of a ticket's lifecycle:

Status	Meaning
Draft	Not all steps of the ticket creation flow have been completed yet. No ticket offers have been sent out yet.
Open	The ticket has been created. Ticket offers have been sent. No employee has accepted their ticket offer yet. No employee has been assigned yet.
Assigned	At least one employee has accepted their ticket offer or has been assigned.
In Progress	An employee is actively working on the ticket.
Done	The ticket has been completed, but the code user has not yet rated it.
Closed	The ticket is closed. Code users can no longer create updates or write messages.
Cancelled	The ticket has been cancelled.

Video Session Status Bar:

The Video Session Status Bar tracks the progression of a video session:

Status	Meaning
Requested	A code user has requested a video session. The call can only be started after the request has been confirmed.
Confirmed	The video session has been confirmed by a service employee. Both sides can now initiate a call.
In Progress	The call is currently in progress.
Done	The call has ended, but the code user has not yet rated it.
Closed	The video session is closed. To initiate another call, a new session must be requested by a code user, or the session must be reopened by an employee.
Cancelled	Option 1: A code user has canceled the request. Option 2: A service employee has canceled the video session (possible at any time).

Automation in Video Session Status Updates:

• In Progress: The status changes automatically when the call starts.
• Closed: The status updates automatically when the call ends.

Tasks Status Bar:

The Tasks Status Bar displays the progress of a task through three stages:

Status	Meaning
Open	The task has been created and is awaiting action.
In Progress	The task is actively being worked on.
Closed	The task has been completed and no further action is required.