Text Assistant Link

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  • A link to a specific element of the assistant (article) that can be sent via the messenger, to help code users find the information they are looking for.
  • The availability of text assistant links in a ticket depends on the corresponding template and whether its modules "Assistant" and "Text" are active and containing content.

  1. Click SEND TEXT ASSISTANT LINK

    Text Assistant Link Button EN

    Note: This button is only available if the Assistant module and the Text submodule are active in the corresponding template.

  2. Element Link Selection

    Text Assistant Link Selection EN

    You can use the search bar to find the element you are looking for. If translations are available, you can use the drop-down menu to select the language you need.

  3. Element Preview

    Text Assistant Link Element View EN

    Click on an element to open it and see its contents.

  4. Select an Element

    Send Text Assistant Link EN

    Click the icon in the upper right corner to select an element for which you want to send a link in the messenger.

  5. Send Text Assistant Link

    Text Assistant Link in Messenger EN

    If you want, you can add additional text to the link and then send it.

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