Text Assistant Link

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Definition:
A Text Assistant Link is a link to a specific element in the Assistant (article) that can be shared via the Messenger. It helps code users quickly locate the information they need within the Assistant module.

Purpose:
Facilitates seamless communication between employees and code users by providing direct links to relevant content in the Assistant, ensuring quick and accurate access to information.

Key Characteristics:

Availability:

  • Only accessible within the Messenger, which is located in the Ticket Details View.
  • Requires the associated template for the device linked to the ticket to have the Assistant and Text modules active and populated with content.
  • Only employees can send Text Assistant Links.

Key Benefits:

  • Quick Access: Helps code users quickly find the exact information they need, improving efficiency.
  • Simplified Communication: Reduces back-and-forth interactions by directing users to precise resources.
  • Support for Employees: Instead of explaining a topic in detail through the Messenger, employees can send a link to an existing section in the Assistant that already provides the required explanation.

Further Reading:
For more details on the Assistant module and how to configure Assistant elements, refer to the articles "Assistant" (article) and Creating the Assistant" (article).

  1. Click SEND TEXT ASSISTANT LINK

    Text Assistant Link Button EN

    Note: This button is only available if the Assistant module and the Text submodule are active in the corresponding template.

  2. Element Link Selection

    Text Assistant Link Selection EN

    You can use the search bar to find the element you are looking for. If translations are available, you can use the drop-down menu to select the language you need.

  3. Element Preview

    Text Assistant Link Element View EN

    Click on an element to open it and see its contents.

  4. Select an Element

    Send Text Assistant Link EN

    Click the icon in the upper right corner to select an element for which you want to send a link in the messenger.

  5. Send Text Assistant Link

    Text Assistant Link in Messenger EN

    If you want, you can add additional text to the link and then send it.

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