Introduction
The Concierge Module allows service providers to enrich the user experience by offering direct access to external resources, such as websites or online shops. It serves as a bridge between the sqanit platform and external services, helping users find additional information, purchase products, or discover related services effortlessly.
Purpose of the Concierge
The Concierge empowers service providers to extend their platform’s capabilities by integrating external websites or tools. By doing so, companies can create additional value for their users while benefiting from increased traffic, enhanced customer engagement, and potential revenue growth. Examples include linking users to product-specific spare parts, providing store locators, or directing them to customer service portals.
Benefits of the Concierge
- Improved Engagement: By offering helpful resources, you enhance user satisfaction and loyalty.
- Additional Revenue Streams: Promote products or services from your online shop or external partners, directly boosting sales or partnerships.
Key Features and Capabilities
- Customizable Links and Groups: Service providers can create multiple link groups, each containing individual links. These links can be customized with names, descriptions, and images to provide clarity and context for end-users.
- Direct Navigation: Users can click on embedded links to open websites in a new tab, ensuring easy access without disrupting their current workflow.
- Targeted Resource Access: Links can be configured to lead users directly to the most relevant sections, such as spare parts for a specific device or a dedicated customer service page.
- Seamless Integration with the Text Assistant: Concierge links can also be embedded as action buttons in the Text Assistant, ensuring smooth navigation and a guided user experience.
How to Create and Configure the Concierge
Service provider organizations can configure the Concierge Module by defining groups, naming links, and embedding URLs. For step-by-step instructions, refer to the article Creating the Concierge (article).
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