What is sqanit?

The Digital Product Passport + Service Platform

sqanit is your solution for delivering unmatched product experiences while connecting users with service providers. Founded in Munich in 2014, sqanit combines the power of a Digital Product Passport (DPP) platform with advanced service management tools to enhance customer satisfaction and operational efficiency.

Key Benefits of sqanit

• Seamless Access: A QR code is all it takes to unlock support and information—no apps or downloads required.
• Streamlined Communication: Connect users and service providers for faster issue resolution.
• Flexibility and Customization: Tailor the platform’s interface and features to match your business needs and branding.

Core Modules and Features

sqanit’s platform offers a modular approach to ensure users and service providers can address any challenge effectively.

• The Assistant: Provides step-by-step guides, manuals, and troubleshooting resources, enabling users to solve many issues independently (article).
• Ticketing: Users can report problems, add pictures or videos, and connect directly with service providers—eliminating the need for call centers or waiting on hold (article).
• Video Sessions: Remote support is made easy with augmented reality (AR) tools, allowing service employees to guide users through problem-solving with live annotations (article).
• The Concierge: Directs users to external resources, such as online shops or support websites, for a seamless experience (article).
• Wallet: Users can save codes to their Apple or Google Wallets, ensuring quick and easy access (article).
• AI Chatbot: Customers can “Ask the user manual” and receive instant, accurate answers based on the manual’s content.
• Files: A dedicated location for accessing PDFs, videos, and other key documents ensures convenience.
• Tasks: Manage device-specific tasks with scheduling, reminders, and multi-step processes—perfect for maintenance and compliance (article).
• Compliance Monitoring: Service providers can define compliance requirements for devices, ensuring everything from tasks to certifications is up-to-date (article).

How sqanit Works

sqanit simplifies the connection between users and service providers through innovative technologies:

• QR Code Access: Scan a device’s QR code to instantly access its digital twin—a unique digital representation of the device.
• No Installation Needed: sqanit’s Progressive Web App works seamlessly on any device without the need for downloads.
• Service Interaction: Users can submit tickets, request video sessions, or consult guides, while service providers track and manage interactions through the Back Office.

An App that isn't one

After scanning a code, users find themselves on an interface that feels like an app without actually being one.

Trusted Across Industries

From laboratories to home appliances, sqanit’s modular design adapts to the specific needs of any business. With its scalable features and proven reliability, sqanit is trusted by Fortune 500 companies to drive customer satisfaction and business success.