Purpose of the Mobile Dashboard
The mobile dashboard is the central navigation point in the mobile application and is intended to support users in coordinating their tasks. As soon as there is news related to their work, notification badges appear on the respective widgets to draw their attention (picture).
The Widgets
Offers
This widget leads to a list of tickets that were offered to the user for processing, but which he or she has not yet accepted or declined (picture) (picture). The tickets are presented as "cards", which makes it possible to see the most important information at a glance. Users can accept or decline offers directly from the list, or click on it to first view the ticket details (video).
| ACCEPT | The offer is accepted and the user gets redirected to ticket details view. |
| DECLINE | The offer is declined and the ticket disappears from the list. |
- Involving the user
- Offer status: Open
Note: To add/remove filters, click the funnel icon (article)
Tickets
This widget leads to a list of all "active" tickets (status: open, assigned, in progress) which involve the user or which do not have a responsible employee yet (picture) (picture). Users can click on a ticket to switch to the details view, or use the FAB to create a new ticket (picture).
- Involving the user or without responsible employees
- Ticket Status: Open, Assigned, In Progress
Note: To add/remove filters, click the funnel icon (article)
Video
This widget leads to a list of all "active" video sessions (status: requested, confirmed, in progress) which involve the user or which do not have a responsible employee yet (picture) (picture). Users can click on a video session to switch to the details view, or use the FAB to create a new video session (picture).
- Involving the user or without responsible employees
- Status: Requested, Confirmed, In Progress
Note: To add/remove filters, click the funnel icon (article)
Devices
This widget leads to a list of all devices that are currently paired with codes (picture) (picture). Users can click on a device to access its content, or use the FAB to create a new device (picture).
- Paired with a code
Note: To add/remove filters, click the funnel icon (article)
Scan
This widget activates the mobile device's camera so that the user can use it to scan a QR code. The pause button can be used to freeze the image, to make it easier to click on a code (picture).
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