Purpose of the Platform
sqanit is designed to simplify service management, enhance customer experiences, and optimize asset management. At its core, sqanit also offers a Digital Product Passport (DPP)—a comprehensive digital record for every device or product, aligning with upcoming EU regulations and setting the standard for sustainable business practices. Whether solving minor issues independently, assisting customers remotely, or ensuring compliance, sqanit transforms service delivery into a streamlined and enjoyable experience.
Benefits for Code Users
Code users gain instant access to tools and information, enabling them to resolve issues efficiently and conveniently.
- Quick Problem Solving: The Service-Assistant (video) (article) provides step-by-step guides, manuals, and troubleshooting resources for self-service.
- Seamless Communication: Using the Ticket Center (video) (article), code users can report problems, attach photos or videos, and check the status of their tickets anytime—no call centers or hold times.
- Expert Guidance: Through Video Sessions (video) (article), users receive real-time, remote assistance with augmented reality (AR) tools for precise guidance.
- Convenient Access to the DPP: Code users can access the Digital Product Passport of any device they scan, finding all necessary documentation, maintenance records, and compliance data in one place.
- Streamlined File Access: Features like the Wallet (article) and centralized access to Files make retrieving essential resources effortless.
- Quick Access to Additional Resources: The Concierge links users to external content, such as product websites, online shops, or instructional videos, enhancing their experience (video)(article).
Benefits for Employees
sqanit simplifies the work of service provider employees, equipping them with tools to enhance efficiency and service quality.
- Centralized Service Management: The Back Office (article) allows employees to track tickets, video sessions, and tasks, ensuring organized workflows.
- Advanced Tools: AR-powered Video Sessions (article) and interactive Tasks (article) enable employees to deliver exceptional support and proactive device maintenance.
- Proactive Monitoring: The Compliance module helps employees ensure devices meet operational and regulatory standards (article).
- Easy Management of DPPs: Employees can create, update, and monitor Digital Product Passports for devices, ensuring all required data and certifications are accurate and accessible.
- Collaboration: Employees can collaborate on platform configurations, content creation, and analytics, improving team productivity and service delivery.
Benefits for Companies
sqanit provides companies with a scalable, data-driven platform to optimize operations and improve customer satisfaction.
- Digital Product Passport Compliance: sqanit simplifies compliance with EU regulations by providing robust DPP functionality, ensuring every product has a comprehensive, digital record.
- Customer Satisfaction: Self-service tools like the Service-Assistant empower users, while features like Video Sessions and the Ticket Center ensure smooth communication.
- Revenue Opportunities: With the Concierge, companies can link users directly to their online shops or websites, driving traffic and increasing sales (article).
- Cost Savings: Remote support minimizes technician travel and reduces service costs.
- Scalability: sqanit’s modular platform adapts to various industries, from medical devices to home appliances, ensuring long-term growth.
- Data-Driven Insights: The Back Office delivers analytics and reports to help companies make informed decisions.
- Compliance Assurance: Monitoring tools keep assets compliant, minimizing risks and ensuring operational reliability.
Why sqanit?
sqanit delivers value across all user types by combining a Digital Product Passport (DPP) with service management tools. From code users resolving issues independently to employees streamlining workflows and companies achieving scalable success, sqanit drives business efficiency and satisfaction while helping businesses meet regulatory requirements.
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