Pairing of Code and Device

Introduction

To understand why codes and devices need to be paired, it is necessary to understand that they each represent separate and unique entities. Each entity can be created and deleted individually and serves its own purpose.

Codes – regulate access to the platform

  • Each code has a unique URL that provides unique access to the platform
  • Each code can have its unique configuration of settings (article):
    • paired / unpaired
    • activated / deactivated
    • PIN protected / without PIN
    • related departments
  • Each code has its own history of received notifications (which disappear when disconnected, but can also be deleted manually)

Devices "Digital Twins" - store information and provide functionalities

  • Each digital device is unique and records and stores information of a unique physical device in the real world, e.g., user manual, customer interactions (a digital service record), etc. (article).

The main advantage of this situation is that it provides flexibility for various deployment strategies:

  • Code & Device can be created and deleted independently
  • Code & Device can be paired and unpaired
  • Code & Device can be assigned to different departments (see "Department Isolation" article)

Example Scenario:
You can create codes and produce QR code stickers, to have them in stock. Later, when service employees visit customers on site, they can attach stickers to physical devices and use the mobile application to create new digital devices and to pair them with the individual codes.

How to pair a Code with a Device?

There are different ways to pair codes with devices:

In Back Office Application

Starting with the Code:

  1. Select CODES from the side menu
  2. Select an unpaired code (Tip: use the filter)
    Note: Create a new code if necessary
  3. In the code details view (article), in the section Device, click + PAIR WITH DEVICE (picture)
  4. From the list of devices (existing and unpaired), select the one you want
  5. Done

Starting with the Device:

  1. Select DEVICES from the side menu
  2. Select an unpaired device (Tip: use the filter)
    Note: Create a new device if necessary
  3. In the device details view (article), in the Codes tab, click + PAIR WITH CODE (picture)
  4. From the list of codes (existing and unpaired), select the one you want
  5. Done

Alternative: If you want to pair the device with a new code (not yet in the system)

  1. Click CREATE CODE (picture)
  2. In the pop-up window, click CREATE AND PAIR CODE (picture)
  3. Done

In Mobile Application

Starting with the Code:

  1. Log in the mobile application
  2. Scan the QR code of an unpaired code
    The ID of the code and the message "Code not paired" will be displayed
  3. Click the button "Pair" (picture)
  4. Select "Existing device" and click the arrow button (picture)
  5. From the list of devices (existing and unpaired), select the one you want (picture)
  6. Done (picture)

Alternative: If you want to pair the code with a new device (not yet in the system)

  1. Select "New device" and click the arrow button (picture)
  2. From the list of templates, select the one from which you want to create a device
  3. Complete the device creation flow (if necessary)
  4. Done

Starting with the Device:

  1. Log in the mobile application
  2. In the dashboard, click "Devices"
  3. From the list of devices, select the one you want (Note: You might have to change the filter to find it)
  4. Click PAIR WITH CODE (picture)
  5. From the list of codes (existing and unpaired), select the one you want (picture)
  6. Done

Alternative: If you have the QR code of an unpaired code in front of you

  1. Click the scan button (picture)
  2. Point the camera at the QR code and scan it
  3. Done

Alternative: If you want to pair the device with a new code (not yet in the system)

  1. click the "+" button (picture)
    A new code will be created and instantly paired with the device
  2. Done

What happens after pairing?

  • The code inherits the departments of the device (article)
  • When users scan the QR code or open the code URL, they can access the device's content

How do you unpair the code and the device?

In Back Office Application

Starting with the Code:

  1. Select CODES from the side menu
  2. Select a paired code
  3. In the code details view (article), in the section Device, click UNPAIR (picture)
  4. Confirm your intention to unpair (picture)
  5. Done

Starting with the Device:

  1. Select DEVICES from the side menu
  2. Select a paired device
  3. In the device details view (article), in the Codes tab, click UNPAIR (picture)
  4. Confirm your intention to unpair (picture)
  5. Done

In Mobile Application

  1. Log in the mobile application
  2. Access a paired device (Select via "Devices" or scan the paired QR Code)
  3. On the home screen, click the FAB (picture)
  4. Select Code Settings (picture)
  5. Click UNPAIR (picture)
  6. Confirm your intention to unpair (picture)
  7. Done
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