Introduction
The Code Details View provides detailed information about individual codes and allows users with the right permission to manage them.
How to Get There
- Select Codes from the side menu.
- Choose a Code from the list.
- Check code properties, including status, PIN protection, and device pairing.
- Manage access settings to control who can use the code.
- View and export QR codes for printing or digital use.
- Preview how the code appears to users after scanning.
The code detail view includes extended features that simplify sharing, exporting, security, department assignment and label management.
The Share Button allows users to generate a direct access link to the code, which can be shared as a URL or QR code. Users can choose between temporary access (30 minutes) and permanent access.
In addition, existing codes can be exported directly as QR codes or barcodes in SVG format.
This allows high-quality code graphics to be processed further, printed, or integrated into external documentation. The export option is available in the detail view and supports both QR and linear barcode types, depending on the use case.
Sections and Functionalities in the Code Details View
The Code Details View consists of three sections:
- Settings – Configure the code’s status, PIN protection, and device pairing.
- Code Preview – View the QR code and URL associated with this code.
- App Preview – See how the code appears for code users after scanning.
Settings
Code Status
- Activation & Deactivation: Codes can be deactivated by unchecking the Enabled checkbox, restricting access to logged-in users (employees and customer login users) only. When deactivated, code users will no longer have access. (picture)
PIN
- Codes can be protected by a PIN, ensuring that only authorized users can access the content. (picture)
Use Case: For professional-use-only content: PIN protection ensures only authorized professionals can access certain device information.
Access Permissions Based on User Type
| User Type | Who Has Access? | Who Can Change the PIN? |
|---|---|---|
| Code User | Users who know the PIN | No authorization to change the PIN |
| Employee | Logged-in employees, unless restricted by department isolation (article) | Logged-in employees, unless restricted by department isolation (article) |
| Customer | Logged-in customer login users (article), provided that the assigned device is linked to their customer account | Logged-in customer login users (article), provided that the assigned device is linked to their customer account |
Device
- Displays details of the device currently paired with the code. If the code is unpaired, it can be linked to a new device.
Related Departments
- Displays the department(s) the code is assigned to. This is especially important if department isolation is active (article).
- Allows to add and remove department assigments
Labels
- Allows the user to select from existing labels
- Displays the label(s) the code is assigned to.
- Allows to add and remove labels.
Dynamically created codes can also be assigned labels. Labels are automatically applied when codes are generated as part of a dynamic code flow. This allows automatically generated codes to be categorized, filtered, and analyzed in the same way as manually created ones.
Delete All Notifications
- Click Delete All Notifications to remove all notifications from the code users' notification drawer (picture).
- Note:
- This action only affects code users. Logged-in employees can still see past notifications.
- Tickets and video sessions will not be deleted. To hide them from code users, their visibility settings must be set to "internal". (picture)
- Use Case: In hotel rooms, deleting notifications before new guests arrive ensures that previous guests’ information is not visible.
Log Out Code Users
- Click Logout Code Users to revoke access for anyone who has scanned this code previously. To regain access, the code must be scanned again.
- Note: By default, users have two weeks of access to the code's content after scanning before they must scan again.
- Use Case: In hotel rooms, logging out previous users ensures that they won't not see information generated by new users.
Operating Status History
- Displays the status history of the code.
Code Preview
- Displays the unique QR code and URL of the selected code.
- Users can scan the QR code or click the URL to access the code's content.
- For information on customising QR code appearance, read the article How to Create Codes.
App Preview
Provides a preview of what code users see when they scan the code.
Create Code
New Codes can be created by using the Code Creation Flow. Users are allowed to make important and code specific configurations through the flow.
Steps to Create Codes:
- In the Codes View click + Create Code button
- Select Related Departments (optional)
- Select Labels for the Code (optional)
- Choose between Disabled and Enabled for Code Status
- Set PIN to security (optional)
- Complete Batch Settings by selecting the Amount of Codes to Create and determine download using the Download Code as a File checkbox (optional)
Note: User have the option to download created Codes in PDF, CSV or JSON format. A maximum number of 1000 Codes can be downloaded at a time.
Export Code
Click Export Code to download the code in different formats:
- CSV + SVG (optional)
- JSON + SVG (optional)
In the Code view, export of the Code via CSV, JSON or print-optimized PDF file is made possible. The PDF maintains full image quality consisting of associated QR or barcode and can be used for documentation, labeling, or printing purposes, and is ideal for lossless printing or sharing in printed form.
The popup used for code and access sharing features a clear and structured design that highlights all relevant actions and permissions. Information such as code recipients, access duration, and permission levels is displayed in an organized layout, making it easier to review and manage shared access before confirmation.
Delete Code
Click Delete to permanently remove the code from the system.
Deleted codes are lost forever and can never be reused or paired again. QR codes associated with a deleted code become unusable.
Good to Know
- Codes can be protected with PINs to limit access.
- Once deleted, a code cannot be recovered or reassigned.
- Logged-out code users need to scan the QR code again to regain access.
- Employees can always access notifications, even if code users cannot.
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