Definition:
The Mobile Application is an end-user optimized version of the platform, specifically designed for mobile devices and smartphones. It provides tools for both code users and logged-in users to interact with the platform efficiently while on the go.
Purpose:
- Enables code users to access information and create service requests directly from their mobile devices.
- Allows employees (logged-in), to process and manage service requests efficiently (article).
- Acts as the counterpart to the Back Office Application, providing streamlined access to essential platform features.
Key Benefits:
- Ease of Use: Designed with an intuitive interface for end-users, focusing on quick and easy navigation.
- Accessibility: Ensures users can access platform features anytime, anywhere, using their own mobile devices.
- Flexibility: Supports a range of use cases, from creating service requests to managing tasks while in the field.
Features and Capabilities:
- Code Users:
- Access device-specific information.
- Create service requests.
- Employees:
- Process service requests and tasks.
- Pair devices with codes and perform on-site actions (e.g., during visits at the customer).
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