Employee

Definition:
An employee is a user who is logged into their organization’s platform. Employees can be logged in the Back Office application and the Mobile Application, enabling them to perform tasks and manage platform functionalities both in-office and in the field.

Access Points:

• Back Office: Employees use the Back Office to manage administrative tasks, monitor platform activities, and handle service cases.
• Mobile Application: The Mobile Application allows employees to perform actions such as pairing codes with digital twins/devices while on-site at customer locations.

Counterpart:

• Code Users: Users who are not logged in and access the platform only via codes. Employees have significantly more access and functionality compared to Code Users.

Special Case – Customer Login Users:

• Customers with a Customer Login (article) are considered Customers from the perspective of the main organization and Employees from the perspective of their own organization.
• Advantages for Customer Login Users:
  • Convenient access to their devices via login (no scanning required, meaning users do not need to be physically in front of the device).
  • Access to the Back Office, which includes asset management functionalities, detailed statistics, and more.

Purpose:
Employees form the core operational team within an organization’s platform, enabling efficient management of tasks, service cases, and administrative activities. Their dual access to both the Back Office and Mobile Application supports seamless operations, whether on-site or in-office.