Modules

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Modules and submodules are distinct but interrelated units which together form the platform.

Company Level Modules

  • These modules can be activated and deactivated by administrators in the company settings (picture).
  • Settings affect an organization's entire platform
ModuleSubmoduleDescription
Home ScreenAllows to choose between two types of layouts (on template level)
WalletAllows to offer Apple/Google Wallet support (codes can be saved to the wallet)
CustomersAllows the creation of customers & customer management
InvitationAllows the invitation of customers, so they can create an account on the platform.
Corporate CustomerAllows to create and use corporate customers in the system
Private CustomerAllows to create and use private customers in the system
DevicesAllows the creation and use of devices
Creation FlowsAllows to create and use customized device creation flows
Dynamic CodesAllows to create and offer dynamic codes, which can be used by code users to create entities in the system
Assistant Allows to offer interactive support
TextAllows to create interactive support manuals
GreetingAllows to display a greeting when codes are scanned for the first time
AIAllows to offer AI support
Document Assistant Allows to offer an AI chat bot which answers based on provided documents
TicketingService communication via tickets
NotificationsManagement of Notification receivers
Fleet ManagementManagement of offer receivers
Creation FlowsAllows to create and use customized ticket creation flows
LabelsOrganize and offer selected labels for tickets
Video SessionsService communication via AR video support
NotificationsManagement of Call receivers
Creation FlowsAllows to create and use customized video session request flows
LabelsOrganize and offer selected labels for video sessions
ConciergeAllows to offer additional content via external resources
URLExternal web links
Building BlocksCreation of reusable content
TextCreation of reusable text
TasksAllows to create and organize tasks
NotificationsManagement of notification receivers
DefinitionsAllows to create task definitions
RecurrencesAllows to define task recurrence rules
LabelsOrganize and offer selected labels for tasks
CodesAllows the creation of codes & code management
TemplatesAllows the creation of templates & template management
StatisticsAllows data and statistics to be displayed on the dashboard
Device & Template ModulesAllows the implementation of template- and device-specific module settings.
Teams & Meta TeamsAdvanced fleet management
LabelsCreate and organize labels
ComplianceOffer support in complaince management
DefinitionsAllows to create compliance definitions
FilesAllows the creation of a centralized location for important files
GenericAllows organizing and sharing files with customers

Template & Device Modules

  • These modules can be activated and deactivated by administrators and moderators in the template or device settings (picture).
  • Settings are template- or device-specific (device-specific if module was detached from template) (picture).
  • Modules can be copied from one template to another (article).
ModuleSubmoduleDescription
AssistantAllows to create and share content intended to inform users.
GreetingAllows the creation of welcome messages that are displayed when scanning a code for the first time.
TextAllows the creation of interactive manuals and instructions.
TicketingAllows to interact and communicate with code users via tickets.
NotificationsAllows to specify which employees should be kept up-to-date on service cases.
Fleet ManagementAllows to specify which employees are responsible for handling incoming service requests.
Ticket Creation FlowsAllows to create custom creation flows that guide users through the ticket creation process.
Video SessionsAllows to make video calls with code users.
NotificationsAllows to specify which employees are responsible for incoming video calls.
ConciergeAllows to integrate external resources that add value (e.g. links to other websites).
URLAllows to integrate external URLs.
DevicesAllows to create and access devices.
Device Creation FlowsAllows to create custom flows that guide users through the device creation process.
Building BlocksAllows to provide predefined content for easy reuse.
TextAllows the creation of predefined text elements.
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