- A service request / service case / service report
- Stores information and valuable details about a service case
- Can be categorized, e.g., "Problem", "General Request", "Spare Parts Order" (= different ticket creation flows)
- Can be public or internal (= only be visible to employees)
- Can be labelled with different priorities (low, normal, high)
- Can be accessed and processed by multiple users (code users and employees)
- Allows work assignments to be organized efficiently (article: Fleet Management)
- Has a status bar that shows the current status of the ticket
- Can be rated (article: Ratings)
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